Refund policy

At Foothill Printing, every order is custom-produced to your specifications. We are committed to delivering high-quality printed products and ensuring your satisfaction.

Custom Printed Orders

Because all printed products are custom-made, we cannot accept returns or offer refunds for orders that have been approved for production unless there is a manufacturing defect or an error on our part.

Damaged or Defective Products

If your order arrives damaged or contains a printing defect, please contact us within 5 business days of delivery. Include your order number and photos of the issue so our team can review your claim.

If the issue is determined to be our responsibility, we will reprint the order or provide an appropriate resolution at no additional cost.

Customer-Approved Artwork

Customers are responsible for reviewing and approving all artwork, spelling, colors, sizes, and layout before production begins. Foothill Printing is not responsible for errors that were approved during the proofing process.

Order Cancellations

Orders may only be cancelled before production has started. Once production begins, cancellation requests cannot be accepted due to the custom nature of our products.

Contact Us

If you have any questions regarding your order, please contact our customer service team. We're committed to finding the best solution for every customer.